Frequently Asked Questions

Frequently Asked Questions

Please see our FAQs below which contain answers and guidance to the most popular customer queries.


Is there a minimum term contract?

No unlike many other website providers, we do not have a minimum term contract.

Will I be able to update my website?

Yes, all of our website packages come with an online content management system (CMS) where you can access your website 24/7 to make changes to your content. There’s no limit on the number of changes you make to your content.

The Ultimate website package comes with our ‘Fully Managed’ service where we will not only update any website content for you, but also update your images and apply any changes you would like to make to the structure of your website as part of your monthly subscription.

How much input is needed from me?

When you order a website, we will send you a requirements document with questions regarding your business and website requirements. This enables us to design you a professional website that highlights everything that’s great about your business.

How long will it take to build my website?

On average, websites are designed between 4 to 6 weeks. If you already know the features and number of pages you require and would like a rough estimate, please contact us.

Can I pay via a bank transfer?

Yes, we can email your invoice which contains our bank details for payment.

Do I need to write my own content?

No, we have a copywriter available who will write starter content for you as part of your package.

Is it safe to buy online?

Yes, all payments are processed by Paypal. PayPal delivers one of the most secure payment platforms in the world.

Can I use my own images?

Yes – simply email these to us and we will include them on your website.

How do I get my website found by search engines?

All of our websites are search engine ready. The actual search engine results are outside the control of any website provider and it can take many months to achieve optimal rankings without assistance.

Can I see who has visited my website?

Yes - all of our websites are integrated with Google Analytics which provides detailed statistics about visits to your website. For more information about Google Analytics, visit

Do you design websites outside of the UK?

Yes we can design websites for any country, the process is exactly the same. We will just change your website domain to match your country.


What is a domain name?

A domain name, such as, is a unique internet address used to find your pet business online. A domain of would have a website address of

What Domain extensions does Online Pet Solutions offer?

We can offer any domain. A free domain is included with every website package.

Can I use my existing domain?

Yes, we can build you a website which points to your domain.

How do I renew my domain?

All domains provided by us are automatically renewed.